Kozhikode CSC Digital Seva Kendra Case Study: High-Speed Multi-Counter Token Routing
Scaling Multi-Counter Token Routing and Staff Accountability in Kozhikode Digital Seva Kendra
The Operational Challenge
The centre faced citizen crowding during peak pension and scholarship renewal months. Without a digital queuing system, citizens crowded around operator desks, disrupting staff. Furthermore, tracking service revenue across different VLE government portals was done on manual paper slips that often went missing.
The Bolco ERP Seva Solution
Bolco ERP Seva was integrated across the centre's 3 counters. A reception kiosk issued categorized tokens (e-District, Banking/AEPS, General Certifications). Operators called tokens through their interface, and transactions recorded instantly into a unified cloud database.
Documented Outcomes & Impact
- Orderly citizen seating with automatic overhead voice token announcements.
- Live tracking of portal balance usage across multiple CSC VLE wallets.
- Audit-proof historical ledger with full search by citizen phone number or application ID.
“Our citizen waiting area transformed from chaos into an orderly banking-style workflow. Bolco ERP Seva gives us total control over our business operations.”
Achieve Similar Accuracy in Your Center
Book a 15-minute live demonstration of Bolco ERP Seva customized for your district's service rates.
Request Center Demo